Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Hampton (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

IronMountain Solutions is looking for a Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote role requires candidates to be within one hour of the PIV office to pick up equipment as needed. The representative will manage incoming calls and online tips while conducting research and documenting findings.

Ideal candidates should have over 3 years of call center experience, strong communication skills, and the ability to multitask effectively. Join a diverse team working to enhance public safety.

Qualifications

• 3+ years of experience in a call center.
• Experience resolving complex customer issues.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage incoming calls and online tips from the public.
• Gather and document information regarding alleged suspicious activities.
• Conduct research using government and law enforcement systems.

Skills

Call center experience

Problem solving

Multitasking

Excellent communication skills

Active listening

Tools

Telephony systems

CRM/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is looking for a Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote role requires candidates to be within one hour of the PIV office to pick up equipment as needed. The representative will manage incoming calls and online tips while conducting research and documenting findings.

Ideal candidates should have over 3 years of call center experience, strong communication skills, and the ability to multitask effectively. Join a diverse team working to enhance public safety.