Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Waynesville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

IronMountain Solutions is seeking a Customer Service Representative for the DHS ICE HSI Tip Line. The role is fully remote but requires the candidate to be within one hour of the PIV office to pick up equipment as needed.

The ideal candidate will manage incoming calls and online tips, assess their relevance, and document findings accurately. Strong communication and multitasking skills, along with a minimum of 3 years of call center experience, are essential for success in this position.

Qualifications

• 3+ years of experience in a call center.
• Strong multitasking skills in a high-volume environment.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to alleged criminal activity.
• Conduct basic research using government and open-source systems.

Skills

Call center experience

Problem-solving skills

Multitasking

Communication skills

Research skills

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is seeking a Customer Service Representative for the DHS ICE HSI Tip Line. The role is fully remote but requires the candidate to be within one hour of the PIV office to pick up equipment as needed.

The ideal candidate will manage incoming calls and online tips, assess their relevance, and document findings accurately. Strong communication and multitasking skills, along with a minimum of 3 years of call center experience, are essential for success in this position.