Remote Timekeeping Specialist | Payroll Accuracy & Support

Cushman & Wakefield; Boston (MA); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide central administrative timekeeping support across field teams. You will act as a system superuser, ensuring payroll accuracy and compliance while delivering world-class customer service.

This remote role offers exposure to multiple client accounts, requires strong MS Office skills and knowledge of UKG Kronos, and invites proactive process improvements to drive efficiency.

Qualifications

• Associate degree in business administration, or equivalent experience preferred.
• At least 3 years of administration or customer service/support.
• Intermediate computer skills including Microsoft Office; Experience with UKG Kronos, Smartsheet, and JD Edwards a plus.
• Ability to multi-task and resolve a variety of issues.
• Relationship-building skills; must have a passion for helping people.
• Comfortable working in a fast-paced, remote environment.
• Up to 10% travel annually.

Responsibilities

• Function as a timekeeping system “superuser” for several different client accounts.
• Run daily reports to capture errors affecting accurate payroll.
• Submit regular reporting on errors to field leadership based on supervisor direction.
• Escalate errors to senior Operations leaders.
• Weekly PTO reconciliation before close of payroll period.
• Audit and enforce schedules in the timekeeping system for compliance.
• Manage incoming request volume through escalation paths and timely responses.
• Develop working relationships with other support function owners, contributors, and field team members.
• Capture process improvement opportunities and coordinate with leadership to develop scalable solutions.
• Drive on tasks related to special projects that increase efficiency and lower costs.
• Other tasks & duties as assigned by leadership.

Skills

Microsoft Office

UKG Kronos

Smartsheet

JD Edwards

Multi-tasking

Customer service

Education

Associate degree in business administration

Tools

UKG Kronos

Smartsheet

JD Edwards

Job description

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide central administrative timekeeping support across field teams. You will act as a system superuser, ensuring payroll accuracy and compliance while delivering world-class customer service.

This remote role offers exposure to multiple client accounts, requires strong MS Office skills and knowledge of UKG Kronos, and invites proactive process improvements to drive efficiency.