Timekeeping Coordinator

Cushman & Wakefield; Boston (MA); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide central administrative timekeeping support across field teams. You will act as a system superuser, ensuring payroll accuracy and compliance while delivering world-class customer service.

This remote role offers exposure to multiple client accounts, requires strong MS Office skills and knowledge of UKG Kronos, and invites proactive process improvements to drive efficiency.

Qualifications

• Associate degree in business administration, or equivalent experience preferred.
• At least 3 years of administration or customer service/support.
• Intermediate computer skills including Microsoft Office; Experience with UKG Kronos, Smartsheet, and JD Edwards a plus.
• Ability to multi-task and resolve a variety of issues.
• Relationship-building skills; must have a passion for helping people.
• Comfortable working in a fast-paced, remote environment.
• Up to 10% travel annually.

Responsibilities

• Function as a timekeeping system “superuser” for several different client accounts.
• Run daily reports to capture errors affecting accurate payroll.
• Submit regular reporting on errors to field leadership based on supervisor direction.
• Escalate errors to senior Operations leaders.
• Weekly PTO reconciliation before close of payroll period.
• Audit and enforce schedules in the timekeeping system for compliance.
• Manage incoming request volume through escalation paths and timely responses.
• Develop working relationships with other support function owners, contributors, and field team members.
• Capture process improvement opportunities and coordinate with leadership to develop scalable solutions.
• Drive on tasks related to special projects that increase efficiency and lower costs.
• Other tasks & duties as assigned by leadership.

Skills

Microsoft Office

UKG Kronos

Smartsheet

JD Edwards

Multi-tasking

Customer service

Education

Associate degree in business administration

Tools

UKG Kronos

Smartsheet

JD Edwards

Job description

Job Title

Timekeeping Coordinator

Job Description Summary

The Timekeeping Coordinator provides central administrative timekeeping support to teams of industrial front-line employees and their leaders. This subject matter expert will have a deep understanding of the organizational timekeeping system, policies, and procedures. This role is meant to assist and enable field leaders to better manage timekeeping according to compliance standards with a world-class customer service approach to support.

Job Description

Job Description

• Function as a timekeeping system “superuser” for several different client accounts
• Run daily reports to capture errors affecting accurate payroll
• Submit regular reporting on errors to field leadership based on supervisor direction
• Escalate errors to senior Operations leaders
• Weekly PTO reconciliation before close of payroll period
• Audit and enforce schedules in the timekeeping system for compliance
• Manage incoming request volume through escalation paths and timely responses
• Develop working relationships with other support function owners, contributors, and field team members
• Capture process improvement opportunities and coordinate with leadership to develop scalable solutions
• Drive on tasks related to special projects that increase efficiency and lower costs
• Other tasks & duties as assigned by leadership

QUALIFICATIONS:

• Associate degree in business administration, or equivalent experience, preferred
• At least 3 years of administration or customer service/support
• Intermediate computer skills, including Microsoft Office (Word, Teams, Outlook, Excel); Experience with UKG Kronos, Smartsheet, and JD Edwards a plus
• Ability to multi-task and resolve a variety of issues
• Relationship building skills; must have a passion for helping people
• Comfortable working in a fast-paced, remote environment
• Up to 10% travel annually

This job is remote and can be anywhere in the United States.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $24.52 - $28.85

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”