Remote Tier 2 Maintenance Tech Support Lead

Ryder System, Inc.; Concord (NH); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will decide on internal technician callouts or third-party work, addressing issues across refrigeration, electrical, OEM platforms and diagnostic systems to keep Ryder vehicles on the road.

Responsibilities include mentoring Tier 1 agents, providing technical updates to the team, and coordinating with service providers to improve uptime and OEM quality while

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASe Certifications

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
• Assist with follow ups, escalations, service provider interactions with RCRC and leadership; provide periodic summaries to improve breakdowns.
• Provide updated technical knowledge to the maintenance team using OEM info and trainings.
• Mentor the Tier 1 call center team; provide status updates and training.

Skills

Ryder fleet assets

Refrigeration

Electrical systems

OEM certifications

Diagnostic skills

English proficiency

Spanish preferred

Customer communication

High pressure handling

Education

HS diploma/GED

ASE certifications

Tools

Shop computers

Diagnostic testing equipment

Job description

Ryder is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will decide on internal technician callouts or third-party work, addressing issues across refrigeration, electrical, OEM platforms and diagnostic systems to keep Ryder vehicles on the road.

Responsibilities include mentoring Tier 1 agents, providing technical updates to the team, and coordinating with service providers to improve uptime and OEM quality while