Remote Tier 2 Support Engineer Flexible Autonomy Growth

Bowman Williams; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Home office setup credit

No PTO tracking

Flexible maternity & paternity leave

401(k) with immediate employer match

Medical plans + HSA

Job summary

Bowman Williams is seeking a Tier 2 Support Engineer to join a forward-thinking MSP in Atlanta. The role emphasizes autonomy, creativity, and real flexibility, with no PTO tracking and strong investment in professional growth.

You’ll support Mac and Windows environments, handling remote and occasional onsite work for diverse clients. Ideal candidates are independent problem-solvers with excellent communication skills, local to 30328, and ready to manage workloads with minimal supervision.

Qualifications

• Experience supporting Mac and Windows environments.
• Strong communication and customer service skills.
• Independent problem-solver who prioritizes own workload.
• Local to 30328 with reliable transportation for rare onsite support.
• Flexible maternity and paternity leave.

Responsibilities

• Provide remote and occasional onsite support across Mac & Windows.
• Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking.
• Set up new workstations, perform upgrades, and configure cloud services.
• Assist with light project work (network setups, server deployments, VoIP migrations).
• Communicate clearly and empathetically with end users.
• Use and improve internal documentation to speed up resolution times.

Skills

Mac support

Windows support

Remote support

Onsite support

Job description

Bowman Williams is seeking a Tier 2 Support Engineer to join a forward-thinking MSP in Atlanta. The role emphasizes autonomy, creativity, and real flexibility, with no PTO tracking and strong investment in professional growth.

You’ll support Mac and Windows environments, handling remote and occasional onsite work for diverse clients. Ideal candidates are independent problem-solvers with excellent communication skills, local to 30328, and ready to manage workloads with minimal supervision.