Tier 2 Support Engineer – MSP

Bowman Williams; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Home office setup credit

No PTO tracking

Flexible maternity & paternity leave

401(k) with immediate employer match

Medical plans + HSA

Job summary

Bowman Williams is seeking a Tier 2 Support Engineer to join a forward-thinking MSP in Atlanta. The role emphasizes autonomy, creativity, and real flexibility, with no PTO tracking and strong investment in professional growth.

You’ll support Mac and Windows environments, handling remote and occasional onsite work for diverse clients. Ideal candidates are independent problem-solvers with excellent communication skills, local to 30328, and ready to manage workloads with minimal supervision.

Qualifications

• Experience supporting Mac and Windows environments.
• Strong communication and customer service skills.
• Independent problem-solver who prioritizes own workload.
• Local to 30328 with reliable transportation for rare onsite support.
• Flexible maternity and paternity leave.

Responsibilities

• Provide remote and occasional onsite support across Mac & Windows.
• Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking.
• Set up new workstations, perform upgrades, and configure cloud services.
• Assist with light project work (network setups, server deployments, VoIP migrations).
• Communicate clearly and empathetically with end users.
• Use and improve internal documentation to speed up resolution times.

Skills

Mac support

Windows support

Remote support

Onsite support

Job description

If you’re a well-rounded MSP engineer who values autonomy, creativity, and real flexibility, this is a rare opportunity to join a great forward thinking team that truly trusts its people.

This growing MSP operates at the intersection of technical excellence and creative problem-solving, supporting a diverse client base that includes architecture firms, nonprofits, and financial institutions. The culture is built around freedom, trust, and initiative—with no micromanagement, no PTO tracking, and real investment in your professional growth. If you love modern tech, independence, and making a meaningful impact, you’ll thrive here.

Due to continued growth in the Atlanta market, the team is adding a Tier 2 Support Engineer.

Responsibilities:

• Provide remote and occasional onsite support across Mac & Windows environments
• Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals
• Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking
• Set up new workstations, perform upgrades, and configure cloud services
• Assist with light project work (network setups, server deployments, VoIP migrations)
• Communicate clearly and empathetically with end users
• Use and improve internal documentation to speed up resolution times

Requirements:

• A naturally curious, independent problem solver
• Professional experience supporting both Mac & Windows
• Strong communication and customer service skills
• A self-starter who can prioritize and manage their own workload
• Local to 30328 with reliable transportation for rare onsite support
• $1,000 home office setup credit (chair, desk, monitors, etc.)
• True work-from-anywhere flexibility
• No PTO tracking
• Flexible maternity & paternity leave
• 401(k) with immediate, nonelective employer match
• Medical plans + HSA option
• Short & long-term disability