Tier 2 / Tier 3 IT Technician

Setechnical; Buford (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Skilled team

Respectful leadership

Growth opportunities

Competitive pay

Job summary

Setechnical in Buford, GA is seeking a Tier 2/3 IT technician to own escalated tickets, build and deploy systems, and guide client IT projects from planning to completion. This on-site/hybrid full-time role offers real responsibility and autonomy in a team that values practical, hands-on expertise.

You will work with Windows Server, AD, DNS/DHCP, RMM/PSA tools, firewall setups, backups, and PowerShell, with opportunities to grow into more advanced cloud and security tasks.

Qualifications

• 5+ years in Tier 2/3 IT support or equivalent
• Experience building and deploying systems
• Proficient with Windows Server and AD/Security
• Familiar with RMM/PSA tools and firewall/VPN setup
• Scripting in PowerShell preferred

Responsibilities

• Own escalated tickets from Tier 1
• Build and deploy systems, troubleshoot edge cases
• Manage projects: cloud migrations, network upgrades, security rollouts
• Document work as you go
• Interact with clients and shape IT standards

Skills

Windows Server

Active Directory

DNS

DHCP

PowerShell scripting

Azure exposure

MFA solutions

Tools

Autotask

NinjaOne

WatchGuard

Fortinet

SonicWALL

Veeam

Acronis

Job description

Buford, GA (on-site / hybrid) Full-Time Service Desk

Tired of babysitting broken tickets and fighting with outdated tools?

We’re hiring a Tier 2/3 technician who wants to work smarter, not just harder. You’ll have real responsibility, real autonomy, and real tools that actually work. This isn’t a job for someone who needs hand-holding. It’s for someone who knows what good IT looks like, and wants to be part of building it.

What You’ll Do:

• Own escalated support tickets, you’re the person Tier 1s come to
• Build and deploy systems, troubleshoot weird edge cases, and resolve client issues that actually require thinking
• Manage projects: cloud migrations, network upgrades, security rollouts
• Document as you go, not as an afterthought
• Interact directly with clients who value expertise (not yelling at help desk agents)
• Help shape our stack, our standards, and how we do things

What You Should Know (or want to master):

• Windows Server, Active Directory, DNS, DHCP
• RMMs and PSAs (Autotask, NinjaOne, etc.)
• Firewall setup and VPNs (WatchGuard, Fortinet, SonicWALL, etc.)
• Backup and disaster recovery tools (Veeam, Acronis, etc.)
• PowerShell scripting (even if just modifying scripts, not writing from scratch)
• Bonus: exposure to Azure, Hyper‑V/VMware, VoIP, MFA solutions, and compliance frameworks

What We Offer:

• A team that actually knows what they’re doing
• Leadership that understands IT and respects your time
• Opportunity to grow, this isn’t a dead‑end job
• Competitive pay based on what you can do, not how many years you’ve coasted

What You Won’t Deal With:

• Bureaucracy
• Managers who don’t know what DNS is
• Babysitting Tier 1s all day
• “That’s just how we’ve always done it”