Remote Tier-2 Fleet Maintenance Coordinator

Ryder System, Inc.; Carson City (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish, deciding on internal technician dispatch or third‑party work.

Address technical issues on Ryder vehicles, delivering quick uptime improvements and excellent customer experience. The role requires advanced maintenance knowledge, strong problem solving, and collaboration with RCRC and maintenance teams.

Qualifications

• H.S. diploma/GED required.
• ASE certifications preferred.
• Five+ years in Ryder operations (shop) environment preferred.
• Two+ years in Ryder operations customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in technical diagnostics and customer resolution exposure required.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
• Assist with follow ups, escalations, and service provider interactions in partnership with RCRC agents and leadership; provide summaries to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team from OEM information, internal training, and bulletins.
• Mentor the Tier 1 call center team; provide status updates and training.
• Performs other duties as assigned.

Skills

Ryder fleet assets

Electrical systems

OEM certifications

Diagnostic communication

Spanish language

Education

H.S. diploma/GED

ASE certifications

Tools

Diagnostic testing equipment

Shop computers

Ryder systems access

Job description

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish, deciding on internal technician dispatch or third‑party work.

Address technical issues on Ryder vehicles, delivering quick uptime improvements and excellent customer experience. The role requires advanced maintenance knowledge, strong problem solving, and collaboration with RCRC and maintenance teams.