Remote Tier 1 Service Desk Technician

TEKsystems; Portland (OR); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

TEKsystems is seeking a Tier 1 Service Desk Technician for a large Oregon-based healthcare system. This fully remote role handles front-line support during a Citrix to Island Enterprise Browser migration, managing a steady ticket queue and outbound communications to clinical and administrative users.

Expect to work standard Pacific Time business hours, document issues in the ticketing system, and maintain confidentiality of healthcare information while contributing to a smooth transition to new

Qualifications

• Experience providing technical support in a professional environment.
• Ability to manage and resolve tickets efficiently while delivering high-quality customer service.
• Strong communication, active listening, and user-focused mindset.
• Comfort with using soft phones and handling outbound calls.
• Ability to work fully remote while staying productive and responsive.
• Availability to work standard business hours in Pacific Time.

Responsibilities

• Provide Tier 1 service desk support by managing and resolving submitted tickets promptly.
• Make outbound soft phone calls to end users to troubleshoot issues and provide updates.
• Support users during migration from Citrix to Island Enterprise Browser with basic troubleshooting.
• Document issues, resolutions, and follow-ups clearly in the ticketing system.
• Escalate complex issues to appropriate teams while maintaining ownership and communication with users.
• Deliver excellent customer service by listening empathetically and explaining solutions clearly.

Skills

Service desk experience

Ticketing system

Outbound calling

Customer service

Remote work

Pacific Time availability

Tools

Island Enterprise Browser

Citrix

Job description

TEKsystems is seeking a Tier 1 Service Desk Technician for a large Oregon-based healthcare system. This fully remote role handles front-line support during a Citrix to Island Enterprise Browser migration, managing a steady ticket queue and outbound communications to clinical and administrative users.

Expect to work standard Pacific Time business hours, document issues in the ticketing system, and maintain confidentiality of healthcare information while contributing to a smooth transition to new