Remote Service Desk Technician

TEKsystems; Dublin (OH); Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Remote work

Job summary

TEKsystems is seeking a Service Desk Technician to provide high-quality technical support and customer assistance for business applications and technology services. This fully remote contract role requires strong customer service and troubleshooting skills to assist end users across channels.

You will handle account access, application issues, and incident management, documenting steps and resolutions in a ticketing system while collaborating with internal teams to improve the customer

Qualifications

• Experience in a help desk or service desk environment.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Experience supporting end users with application or account issues.
• Familiarity with ticketing or ITSM systems.
• Customer-service mindset with ability to handle issues professionally.
• Ability to work independently while managing multiple priorities.
• Comfortable in a fast-paced support environment.

Responsibilities

• Provide technical support and assistance to end users through phone, email, chat, and other support channels.
• Troubleshoot and resolve application, access, account, and system-related issues.
• Respond to customer inquiries regarding system functionality, procedures, and service interruptions.
• Document incidents, requests, troubleshooting steps, and resolutions within a ticket management system.
• Escalate complex issues to appropriate support teams when necessary.
• Partner with users to understand business needs and identify technology solutions.
• Perform user account maintenance, including password resets, account unlocks, and access support.
• Collaborate with internal teams to resolve incidents and improve the overall customer experience.
• Follow established service processes, procedures, and service-level expectations.
• Maintain accurate records and ensure timely follow-up on support requests.

Skills

Customer service

Troubleshooting

Communication

Ticketing systems

End user support

Tools

ITSM systems

Job description

TEKsystems is seeking a Service Desk Technician to provide high-quality technical support and customer assistance for business applications and technology services. This fully remote contract role requires strong customer service and troubleshooting skills to assist end users across channels.

You will handle account access, application issues, and incident management, documenting steps and resolutions in a ticketing system while collaborating with internal teams to improve the customer