Remote Tier 1 IT Helpdesk Technician

Corporate-Technologies,-Llc.; Eden Prairie (MN); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

PTO

Friendly work environment

Job summary

Corporate Technologies, LLC in Eden Prairie, MN invites applications for a Remote Support Technician Tier 1. You will be the first point of contact for clients across the United States, providing phone-based IT helpdesk support and basic issue resolution.

You will diagnose basic networking and security issues, assist with Microsoft Exchange email, log incidents in the ticketing system, and escalate complex problems to Tier 2.

Qualifications

• Strong communication skills to explain technical issues to non-technical users.
• Basic understanding of networking and security principles.
• Familiarity with IT ticketing systems and Exchange email support.

Responsibilities

• Answer incoming phone calls from clients across the United States, delivering excellent customer service.
• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Educate and guide clients through problem-solving steps in a clear and understandable manner.
• Collaborate with team members to provide comprehensive solutions and share knowledge.

Skills

Verbal communication

Networking basics

Security fundamentals

Exchange administration

Problem solving

Fast-paced

Customer-focused

Education

High school diploma or equivalent

Associate or Bachelor's in IT (preferred)

Tools

Ticketing system

Microsoft Exchange

Job description

Corporate Technologies, LLC in Eden Prairie, MN invites applications for a Remote Support Technician Tier 1. You will be the first point of contact for clients across the United States, providing phone-based IT helpdesk support and basic issue resolution.

You will diagnose basic networking and security issues, assist with Microsoft Exchange email, log incidents in the ticketing system, and escalate complex problems to Tier 2.