Remote Tier 1 IT Support Technician

WheelHouse IT; United States; Remote; USD 24,796 - 27,552; Full time

Job summary

WheelHouse IT is seeking a Tier 1 Support Technician to join our Service Desk team. This is a remote position aimed at providing exceptional customer service and technical support. Candidates must have experience with Managed Service Providers and be comfortable troubleshooting various technical issues.

This contract-to-hire role offers opportunities for growth within a supportive environment, focusing on continuous learning and varied technologies.

Qualifications

• Minimum of 1 year of Managed Service Provider (MSP) experience required.
• Minimum of 1 year of technical support experience.
• Strong customer service and communication skills.
• Reliable internet connection and dedicated workspace for remote work.

Responsibilities

• Provide remote support for desktops, laptops, and mobile devices.
• Troubleshoot Microsoft 365 and Windows operating systems.
• Support LAN/WAN connectivity and network infrastructure.
• Document work within the PSA system.

Skills

Microsoft 365

Windows desktop operating systems

Active Directory

Network connectivity and troubleshooting

Customer service

Troubleshooting and problem-solving

Tools

ConnectWise Manage

LabTech

Job description

WheelHouse IT is seeking a Tier 1 Support Technician to join our Service Desk team. This is a remote position aimed at providing exceptional customer service and technical support. Candidates must have experience with Managed Service Providers and be comfortable troubleshooting various technical issues.

This contract-to-hire role offers opportunities for growth within a supportive environment, focusing on continuous learning and varied technologies.