Remote Tier I Tech Support Specialist

Patterson Companies; Effingham (IL); Remote; USD 22,000 - 28,000; Full time

Job summary

Patterson Companies is seeking a Support Specialist - Tier I to respond to inbound and outbound calls, providing software and peripheral device support, and advising on workflows. Remote for residents in ID, IL, MN, MI, KS, KY, SD, UT & WI.

This is a full-time, permanent role with focus on positive customer engagement and proper documentation using CRM systems. You will escalate issues as needed, follow procedures, and continuously expand your technical proficiency while meeting department

Qualifications

• High School Diploma or Equivalent.
• 1 year of customer service experience.
• 1 year experience with CRM/POS or similar software with basic troubleshooting.
• 2 years experience with Microsoft Windows, Excel, Outlook, Word, PowerPoint.

Responsibilities

• Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment.
• Utilize all equipment and resources provided to perform the job at the highest proficiency
• Meet or exceed department performance metrics
• Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
• Communicate and Escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
• Follow established department processes and procedures
• Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
• Follow schedule in workforce system(s) utilizing proper time management procedures
• Comply with Company and department policies and standards; performs other duties as assigned

Skills

Customer service

Communication

Multitasking

Typing 50 WPM

Fast learner

Time management

Data security

Reliability

Code of Conduct

Education

High School Diploma or Equivalent

Associate's Degree

Tools

CRM Systems

POS software

Windows OS

Microsoft Office

Job description

Patterson Companies is seeking a Support Specialist - Tier I to respond to inbound and outbound calls, providing software and peripheral device support, and advising on workflows. Remote for residents in ID, IL, MN, MI, KS, KY, SD, UT & WI.

This is a full-time, permanent role with focus on positive customer engagement and proper documentation using CRM systems. You will escalate issues as needed, follow procedures, and continuously expand your technical proficiency while meeting department