Remote MSP Tier 1 IT Support Technician

WheelHouse IT; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

WheelHouse IT is seeking a motivated Tier 1 Support Technician to join our Service Desk in a contract-to-hire capacity. Must be based in the US and able to work remotely. You will be the first point of contact for clients, troubleshoot a variety of issues, and escalate to senior staff as needed.

MSP experience and strong customer service are essential for success in a fast-paced environment. Responsibilities include remote support for desktops, laptops, printers, and mobile devices, plus

Qualifications

• Minimum 1 year MSP experience.
• Minimum 1 year of technical support experience.
• Experience supporting Microsoft 365, Windows desktop OS, Active Directory, and networking.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong troubleshooting and problem-solving abilities.
• Reliable internet connection and dedicated workspace for remote work.

Responsibilities

• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues.
• Support LAN/WAN connectivity and network infrastructure.
• Document all work performed within the PSA system, ConnectWise experience desired.
• Escalate complex issues appropriately while maintaining ownership of the client experience.
• Assist with client onboarding, deployments, and technical projects as needed.
• Support cloud-hosted and customer-managed environments.
• Deliver professional, responsive, and customer-focused service.

Skills

MSP experience

Customer service

Remote work

Troubleshooting

Education

CompTIA A+ or Network+ certification

Tools

ConnectWise Manage

ConnectWise Automate

LabTech

Job description

WheelHouse IT is seeking a motivated Tier 1 Support Technician to join our Service Desk in a contract-to-hire capacity. Must be based in the US and able to work remotely. You will be the first point of contact for clients, troubleshoot a variety of issues, and escalate to senior staff as needed.

MSP experience and strong customer service are essential for success in a fast-paced environment. Responsibilities include remote support for desktops, laptops, printers, and mobile devices, plus