Remote IT Help Desk Technician (Contract)

TEKsystems; Raleigh (NC); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems seeks a Level 1 Help Desk Technician to provide first-line IT support to end users, primarily remotely. You will troubleshoot hardware and software, document issues, and escalate complex problems as needed.

A commitment to customer service and adherence to ticketing processes is essential. Responsibilities include high-volume support via phone, email, or chat, password resets, software installs, OS issues, and access management, with emphasis on timely, accurate resolutions and

Qualifications

• Proven ability to assist end users with IT issues via phone, email, or chat.
• Strong troubleshooting and problem solving for basic hardware/software issues.
• Experience following documented processes and contributing to knowledge bases.

Responsibilities

• Respond to and resolve high volume IT support requests promptly.
• Diagnose and fix basic OS, hardware, software issues; escalate complex cases.
• Document issues and resolutions in the ticketing system with accuracy.
• Provide professional customer service and maintain positive attitude.
• Meet performance metrics such as response and resolution times.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Time management

Tools

IT ticketing systems

Job description

TEKsystems seeks a Level 1 Help Desk Technician to provide first-line IT support to end users, primarily remotely. You will troubleshoot hardware and software, document issues, and escalate complex problems as needed.

A commitment to customer service and adherence to ticketing processes is essential. Responsibilities include high-volume support via phone, email, or chat, password resets, software installs, OS issues, and access management, with emphasis on timely, accurate resolutions and