Remote Tier 1 Customer Experience Agent

Jobgether; Virginia Beach (VA); A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Health insurance

401(k) plan

Paid vacation

Paid holidays

EAP

Descripción de la vacante

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolve routine issues, and escalate complex cases as needed.

A strong focus on customer satisfaction and product knowledge will drive your success. The role emphasizes timely responses, accurate CRM documentation, and collaboration across teams to improve service.

Formación

• Strong customer service skills with empathy and patience.
• Excellent written and verbal communication across channels.
• Ability to remain professional and composed with challenging interactions.
• Strong problem-solving and triage skills.
• Follow established workflows and document actions accurately in CRM.
• Dependability and accountability with consistent attendance.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, and other channels.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2 or Tier 3 agents.
• Follow up to ensure issues are resolved and customers are informed.
• Maintain current knowledge of products, services, and policies.
• Record interactions and resolutions in CRM.

Conocimientos

Customer service

Written & verbal communication

Problem solving

Team collaboration

Attention to detail

Dependability

Herramientas

CRM systems

Descripción del empleo

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolve routine issues, and escalate complex cases as needed.

A strong focus on customer satisfaction and product knowledge will drive your success. The role emphasizes timely responses, accurate CRM documentation, and collaboration across teams to improve service.