Remote Tier 1 Customer Experience Agent

Jobgether; Central City (KY); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Paid holidays

Annual community service day

Flexible schedule

Wellness allowance

EAP access

Remote work contribution

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will respond to inquiries via phone, email, and chat, resolve routine questions, and escalate complex issues with detailed case documentation.

The role emphasizes empathy, clear communication, and adherence to established workflows. You will contribute to CSAT goals and help identify recurring concerns for continuous improvement.

Qualifications

• Experience in an inbound call center is required.
• Strong customer service skills with empathy, patience, and a genuine commitment to customer satisfaction.
• Excellent written and verbal communication across multiple channels.
• Ability to maintain accurate CRM records and document interactions clearly.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels with timely, professional, and helpful assistance.
• Investigate and resolve routine questions using established procedures and available resources.
• Escalate complex issues to Tier 2 or Tier 3 agents with complete case details for handoff.
• Follow up on open cases to ensure resolution and clear next steps.
• Maintain current knowledge of products, services, policies, and support procedures to provide accurate information.
• Record customer interactions and resolution outcomes in the CRM system.
• Collect customer feedback and share insights to support service and product improvements.
• Collaborate with team members and other departments to resolve customer concerns.

Skills

Customer service

Communication

Empathy

Attention to detail

CRM experience

Tools

CRM software

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will respond to inquiries via phone, email, and chat, resolve routine questions, and escalate complex issues with detailed case documentation.

The role emphasizes empathy, clear communication, and adherence to established workflows. You will contribute to CSAT goals and help identify recurring concerns for continuous improvement.