Remote Tier 1 Customer Experience Agent

Jobgether; Clifton (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Annual bonus eligibility

Health insurance: medical, dental, and

Job summary

Jobgether is seeking a Customer Experience Agent – Tier 1 based in the United States. You will be the first point of contact for customers, delivering timely, empathetic assistance across phone, email, and chat, and guiding them through product and account-related questions.

Working remotely within a distributed team, you will document interactions in the CRM, follow procedures, escalate complex cases, and contribute to ongoing improvements by sharing feedback and insights.

Qualifications

• Minimum 1 year in inbound call center.
• Experience supporting multiple brands is a plus.
• Strong customer service with empathy and patience.
• Excellent written and verbal communication across channels.
• Ability to document with accuracy in CRM and follow procedures.

Responsibilities

• Respond to inquiries via phone, email, chat, and other channels with timely, empathetic support.
• Resolve routine questions using established procedures.
• Escalate complex cases to Tier 2/3.
• Follow up on open cases and provide updates.
• Maintain up-to-date knowledge of products and policies.
• Record interactions and outcomes in CRM.
• Share customer feedback for improvements.
• Collaborate with team to ensure service continuity.
• Meet performance indicators like CSAT and FCR.
• Participate in training and coaching.
• Maintain attendance and adhere to shift schedule.

Skills

Empathy

Communication

Multichannel support

Attention to detail

Team collaboration

Adaptability

Time management

Tools

CRM software

Job description

Jobgether is seeking a Customer Experience Agent – Tier 1 based in the United States. You will be the first point of contact for customers, delivering timely, empathetic assistance across phone, email, and chat, and guiding them through product and account-related questions.

Working remotely within a distributed team, you will document interactions in the CRM, follow procedures, escalate complex cases, and contribute to ongoing improvements by sharing feedback and insights.