Remote Third-Party Collections Specialist | Performance-Based Pay

LCS Financial Services Corporation; Yuma (AZ); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Additional earning potential tied to绩?

Mon-Fri schedule between 7:00 AM and 6

Medical, Dental & Vision Insurance, L

401k Retirement Plan

Paid Holidays

Flexible time-off program

Remote workers in approved states

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. You will manage inbound and outbound calls, negotiate payment arrangements, and leverage skip-tracing tools to recover delinquent accounts from home.

Operate in a performance-driven environment with strict regulatory compliance while maintaining professional interactions with borrowers across high-volume workloads.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.

Skills

Negotiation

Active listening

Verbal communication

Bilingual English/Spanish

Remote work discipline

High-volume collections

Regulatory compliance

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. You will manage inbound and outbound calls, negotiate payment arrangements, and leverage skip-tracing tools to recover delinquent accounts from home.

Operate in a performance-driven environment with strict regulatory compliance while maintaining professional interactions with borrowers across high-volume workloads.