Remote Third-Party Collections Specialist | Performance-Based Pay

LCS Financial Services Corporation; Montgomery (AL); Teletrabalho; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Commission

Weekday schedule

Insurance benefits

Life & Disability

401k

Paid holidays

DTO program

Team-oriented environment

Resumo da oferta

LCS Financial Services Corporation is seeking experienced Collections Specialists to work 100% remotely from home. You will manage inbound/outbound calls, negotiate settlements, and use skip-tracing tools to locate borrowers while staying compliant with laws.

Work Monday–Friday between 7:00 AM and 6:00 PM with performance-based commission opportunities. Join a nationwide team and contribute to recovery goals in a fast-paced, remote environment with strong emphasis on professionalism and

Qualificações

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate settlements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Knowledge of debt collection laws and regulations.
• High school diploma or equivalent.
• Quiet remote workspace and reliable internet.
• Available during scheduled hours and within LCS-approved states.
• Residence in an eligible remote state.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conhecimentos

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Independent worker

Professionalism

Regulatory knowledge

Remote work discipline

Formação académica

High school diploma

Ferramentas

Skip-tracing tools

Collection management systems

Descrição da oferta de emprego

LCS Financial Services Corporation is seeking experienced Collections Specialists to work 100% remotely from home. You will manage inbound/outbound calls, negotiate settlements, and use skip-tracing tools to locate borrowers while staying compliant with laws.

Work Monday–Friday between 7:00 AM and 6:00 PM with performance-based commission opportunities. Join a nationwide team and contribute to recovery goals in a fast-paced, remote environment with strong emphasis on professionalism and