Remote Third-Party Collections Specialist (Performance Pay)

LCS Financial Services Corporation; Austin (TX); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off policy

Job summary

LCS Financial Services Corporation is seeking experienced third-party collections professionals for a 100% remote position. You will manage inbound and outbound calls, negotiate resolutions, and use skip-tracing to locate borrowers while adhering to regulatory requirements.

Requirements include a minimum of 2 years in debt collection, bilingual English/Spanish, and a high school diploma or equivalent. You’ll work from a professional remote space and contribute to a nationwide team, with

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate settlements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional remote workspace.
• Experience in high-volume collections environments.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Past performance in meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions.
• Negotiate payment arrangements and settlements based on borrowers' finances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional customer interactions in difficult conversations.
• Ensure compliance with federal, state, and local laws and policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Negotiation skills

Bilingual English/Spanish

Regulatory compliance knowledge

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced third-party collections professionals for a 100% remote position. You will manage inbound and outbound calls, negotiate resolutions, and use skip-tracing to locate borrowers while adhering to regulatory requirements.

Requirements include a minimum of 2 years in debt collection, bilingual English/Spanish, and a high school diploma or equivalent. You’ll work from a professional remote space and contribute to a nationwide team, with