Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Vermont; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Performance-based pay

Mon-Fri schedule (7:00 AM–6:00 PM)

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work eligibility in approved US

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our results-driven team from home across approved states in the United States. The role emphasizes negotiation, skip-tracing, and compliant collections within a high-volume environment.

Ideal candidates bring at least 2 years of third-party debt collection experience, strong communication skills, and the ability to work independently in a secure remote setting.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Verbal communication

Regulatory compliance

Remote work

High-volume environment

Skip-tracing

Bilingual English/Spanish

High school diploma

Education

High School Diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our results-driven team from home across approved states in the United States. The role emphasizes negotiation, skip-tracing, and compliant collections within a high-volume environment.

Ideal candidates bring at least 2 years of third-party debt collection experience, strong communication skills, and the ability to work independently in a secure remote setting.