Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Georgia; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance-based pay

Weekdays schedule

Insurance package

Paid holidays

Flexible time off

Remote-work eligibility in approved US

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team from home. The role focuses on negotiating resolutions, arranging payments, and using skip-tracing tools to locate borrowers, all while complying with laws and maintaining professional customer interactions.

Ideal candidates bring 2+ years in third-party debt collection, strong communication, and the ability to work effectively in a high-volume, remote environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace for confidential conversations.
• Experience in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable collection laws, policies, and regulatory requirements.

Skills

Negotiation skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

High-volume environment

Education

High school diploma or equivalent

Tools

Skip-tr tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team from home. The role focuses on negotiating resolutions, arranging payments, and using skip-tracing tools to locate borrowers, all while complying with laws and maintaining professional customer interactions.

Ideal candidates bring 2+ years in third-party debt collection, strong communication, and the ability to work effectively in a high-volume, remote environment.