Remote Third-Party Collections Specialist: Negotiation

LCS Financial Services Corporation; New Hampshire; Remote; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Remote Work

Competitive pay

401k Retirement Plan

Paid Holidays

Flexible Time Off

Zusammenfassung

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to work from home across the United States in a performance-driven environment. You will negotiate resolutions, set up payment arrangements, and use skip-tracing tools to locate borrowers while ensuring compliance with laws and policies.

The role emphasizes strong communication, meticulous documentation, and the ability to meet or exceed collection goals in a remote setting.

Qualifikationen

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.

Aufgaben

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws and regulations.

Kenntnisse

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Ausbildung

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Jobbeschreibung

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to work from home across the United States in a performance-driven environment. You will negotiate resolutions, set up payment arrangements, and use skip-tracing tools to locate borrowers while ensuring compliance with laws and policies.

The role emphasizes strong communication, meticulous documentation, and the ability to meet or exceed collection goals in a remote setting.