Remote Third-Party Collections Specialist — High Earnings

LCS Financial Services Corporation; Kansas City (MO); Remote; USD 25,000 - 39,000; Full time

Job summary

LCS Financial Services Corporation is seeking an experienced Collections Specialist to work remotely on a nationwide team. You will handle inbound/outbound calls, negotiate payment plans, and use skip-tracing tools to locate borrowers while maintaining compliance with laws and policies.

The role emphasizes professional, results-driven performance in a 100% remote setting with potential additional earnings based on outcomes. Strong communication and organizational skills are essential for success.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Meet/exceed collection goals

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Collections Specialist to work remotely on a nationwide team. You will handle inbound/outbound calls, negotiate payment plans, and use skip-tracing tools to locate borrowers while maintaining compliance with laws and policies.

The role emphasizes professional, results-driven performance in a 100% remote setting with potential additional earnings based on outcomes. Strong communication and organizational skills are essential for success.