Remote Third-Party Collections Specialist | Earn More

LCS Financial Services Corporation; Helena (MT); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% Remote

Mon-Fri schedule

Medical, Dental & Vision Insurance

Life Insurance

Disability Coverage

401k Retirement Plan

Paid Holidays

Remote work eligibility in approved US

Job summary

LCS Financial Services Corporation is seeking an experienced third-party collections professional for 100% remote work, nationwide coverage, and a performance‑driven environment. As a Collections Specialist, you’ll manage inbound and outbound calls, negotiate payment arrangements, use skip‑tracing tools, and maintain compliant, detail‑driven account documentation while aiming to exceed targets.

Enjoy a Monday–Friday schedule with flexible hours between 7:00 AM and 6:00 PM, plus benefits

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Debt collection laws

Remote work setup

Bilingual English/Spanish

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced third-party collections professional for 100% remote work, nationwide coverage, and a performance‑driven environment. As a Collections Specialist, you’ll manage inbound and outbound calls, negotiate payment arrangements, use skip‑tracing tools, and maintain compliant, detail‑driven account documentation while aiming to exceed targets.

Enjoy a Monday–Friday schedule with flexible hours between 7:00 AM and 6:00 PM, plus benefits