Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Annapolis (MD); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote

Commission

Health insurance

401k

Paid holidays

DTO

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide team working from home. The role emphasizes negotiation, rapport-building, and achieving outcome-focused results in a compliant, performance-driven environment.

The position offers a 100% remote setup, commission-based earning potential, and a Monday–Friday schedule with daytime hours. Reliable home workspace and dedicated internet are required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Maintain communication with management and teammates while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Verbal communication

Organization

Independent work

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide team working from home. The role emphasizes negotiation, rapport-building, and achieving outcome-focused results in a compliant, performance-driven environment.

The position offers a 100% remote setup, commission-based earning potential, and a Monday–Friday schedule with daytime hours. Reliable home workspace and dedicated internet are required.