Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Idaho; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Additional earning potential tied to绩

Medical insurance

Dental insurance

Vision insurance

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work eligibility by state

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. The role focuses on managing inbound/outbound calls, negotiating payment arrangements, and maintaining compliant, professional customer interactions in a remote setting.

Requirements include 2+ years in third-party collections, strong negotiation and communication skills, knowledge of debt collection laws, and a remote-work capable environment. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace.
• Experience in high-volume collections environments.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Experience meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.

Skills

Negotiation

Active listening

Verbal communication

Telephone etiquette

Regulatory compliance

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. The role focuses on managing inbound/outbound calls, negotiating payment arrangements, and maintaining compliant, professional customer interactions in a remote setting.

Requirements include 2+ years in third-party collections, strong negotiation and communication skills, knowledge of debt collection laws, and a remote-work capable environment. Bilingual English/Spanish is a plus.