Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Yorktown (VA); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. Bring your negotiation skills and drive to achieve results while working from home.

You will handle inbound/outbound calls, negotiate settlements, and ensure compliance with federal, state, and local laws. This role requires at least 2 years in third-party debt collection and bilingual English/Spanish communication.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Ability to work in a high-volume collections environment.
• Professional remote workspace suitable for confidential conversations.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful interactions while navigating difficult conversations.
• Ensuring compliance with applicable laws, policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Bilingual English/Spanish

Remote work

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. Bring your negotiation skills and drive to achieve results while working from home.

You will handle inbound/outbound calls, negotiate settlements, and ensure compliance with federal, state, and local laws. This role requires at least 2 years in third-party debt collection and bilingual English/Spanish communication.