Remote Third-Party Collections Expert

LCS Financial Services Corporation; Wilmington (VT); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance-based pay

Weekday schedule

Healthcare & 401k

Paid holidays

Flexible PTO

Remote eligibility

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from home. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with laws while achieving recovery goals.

We value bilingual English/Spanish professionals with 2+ years of debt collection experience who can work in a high-volume environment and maintain professional, confidential workspaces. This remote role requires residing in approved states.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Bilingual English/Spanish communication skills.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Customer service

Bilingual English/Spanish

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from home. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with laws while achieving recovery goals.

We value bilingual English/Spanish professionals with 2+ years of debt collection experience who can work in a high-volume environment and maintain professional, confidential workspaces. This remote role requires residing in approved states.