Remote Third-Party Collections Pro — Performance Rewards

LCS Financial Services Corporation; Rhode Island; A distancia; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based earning potential

Weekdays 7:00 AM–6:00 PM scheduling

Comprehensive insurance & 401k

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to handle inbound and outbound calls, negotiate settlements, and achieve recovery goals from a home-based setup.

Applicants should have 2+ years in third-party debt collection, fluent English/Spanish, and the ability to work in a high-volume, compliant environment while maintaining a private remote workspace.

Formación

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conocimientos

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Remote work setup

Debt collection experience

High-volume collections experience

Educación

High school diploma

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to handle inbound and outbound calls, negotiate settlements, and achieve recovery goals from a home-based setup.

Applicants should have 2+ years in third-party debt collection, fluent English/Spanish, and the ability to work in a high-volume, compliant environment while maintaining a private remote workspace.