Remote Third-Party Collections Pro — Performance Pay

LCS Financial Services Corporation; Arkansas City (KS); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Additional earning potential tied to绩

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team and help achieve recovery goals from a home-based setup. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with federal and state regulations while maintaining professional, confidential conversations with borrowers.

The role emphasizes high-volume collections, skip-tracing capabilities, and adherence to performance targets in a remote, compliant

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.

Skills

Negotiation

Verbal communication

Active listening

Remote work discipline

Bilingual English/Spanish

Call handling

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team and help achieve recovery goals from a home-based setup. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with federal and state regulations while maintaining professional, confidential conversations with borrowers.

The role emphasizes high-volume collections, skip-tracing capabilities, and adherence to performance targets in a remote, compliant