Remote Third-Party Collections Pro | Negotiation & Recovery

LCS Financial Services Corporation; East Honolulu (HI); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Additional earning potential tied to性能

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team. You will manage inbound and outbound calls, negotiate payment arrangements, and drive recoveries while maintaining the highest standards of regulatory compliance.

Requirements include a minimum of 2 years in third-party debt collection, excellent verbal communication, and a proven ability to meet or exceed collection goals.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Communication

Regulatory compliance

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team. You will manage inbound and outbound calls, negotiate payment arrangements, and drive recoveries while maintaining the highest standards of regulatory compliance.

Requirements include a minimum of 2 years in third-party debt collection, excellent verbal communication, and a proven ability to meet or exceed collection goals.