Remote Third-Party Collections Pro

LCS Financial Services Corporation; Ohio; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote position

Commission

Monday–Friday schedule

Medical, dental & vision insurance

Life insurance & disability

401k

Paid holidays

Discretionary time off (DTO)

Team-oriented environment

Job summary

LCS Financial Services Corporation is recruiting remote Collections Specialists to join a nationwide team. The role emphasizes negotiation, rapport-building, and problem solving while delivering results from a home office.

Responsibilities include negotiating resolutions on delinquent accounts, setting up payment arrangements, using skip-tracing tools, and maintaining compliant, professional interactions with borrowers. A strong work ethic and independence are required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation

Verbal communication

Organization

Independent work

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is recruiting remote Collections Specialists to join a nationwide team. The role emphasizes negotiation, rapport-building, and problem solving while delivering results from a home office.

Responsibilities include negotiating resolutions on delinquent accounts, setting up payment arrangements, using skip-tracing tools, and maintaining compliant, professional interactions with borrowers. A strong work ethic and independence are required.