Remote Third-Party Collections Specialist | Earn More

LCS Financial Services Corporation; Provo (UT); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. This 100% remote role focuses on negotiating resolutions, establishing payment plans, and maintaining compliant, professional borrower interactions.

Ideal candidates have at least 2 years in third‑party debt collection, strong communication skills, and familiarity with skip‑tracing tools. Remote work requires a distraction‑free space and compliance with state and federal laws.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. This 100% remote role focuses on negotiating resolutions, establishing payment plans, and maintaining compliant, professional borrower interactions.

Ideal candidates have at least 2 years in third‑party debt collection, strong communication skills, and familiarity with skip‑tracing tools. Remote work requires a distraction‑free space and compliance with state and federal laws.