Remote Tenant Support Specialist - Bilingual EN/ES

Slash Staffing LLC; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

Zohorecruit is seeking a Resident Support Specialist for a remote role in the Real Estate industry. You will handle inbound tenant inquiries, manage calls, and provide administrative support to the property management team.

Bilingual English and Spanish communication is essential to serve a diverse tenant base. The position emphasizes delivering exceptional customer service, maintaining tenant relations, and coordinating with multiple departments to ensure timely responses and smooth operations.

Qualifications

• 1-3 years of experience in customer service or related field within the real estate industry.
• Proficiency in inbound call handling and call routing.
• Bilingual communication in English and Spanish.
• Strong understanding of property management and real estate operations.
• Excellent tenant relations skills with a focus on customer satisfaction.
• Professional phone etiquette and strong administrative support capabilities.
• Ability to communicate effectively in writing with a high level of professionalism.

Responsibilities

• Provide excellent customer service by addressing tenant inquiries and concerns promptly and professionally.
• Handle inbound calls and route them to the appropriate department or personnel.
• Maintain effective tenant relations by ensuring all communications are clear, courteous, and timely.
• Assist in property management tasks, including administrative support and documentation.
• Utilize professional phone etiquette to manage and resolve tenant issues efficiently.
• Conduct follow-up communications to ensure tenant satisfaction and issue resolution.
• Support real estate operations by coordinating with various departments to streamline processes.
• Prepare and manage written communications with tenants, ensuring clarity and professionalism.

Skills

customer service

Inbound Call Handling

Bilingual English/Spanish

Real estate experience

Job description

Zohorecruit is seeking a Resident Support Specialist for a remote role in the Real Estate industry. You will handle inbound tenant inquiries, manage calls, and provide administrative support to the property management team.

Bilingual English and Spanish communication is essential to serve a diverse tenant base. The position emphasizes delivering exceptional customer service, maintaining tenant relations, and coordinating with multiple departments to ensure timely responses and smooth operations.