Remote Application Support Engineer – Telehealth Platform
Creative Solutions Services, LLC
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Benefits offered by this job
Job summary
NTT DATA is seeking an experienced Application Support Engineer to provide operational support for the Teladoc Telehealth Platform and its integrations, ensuring platform availability and incident resolution. The role involves monitoring interfaces, coordinating with vendor and infrastructure teams, and supporting end users across clinical and administrative operations.
Responsibilities include L2/L3 support, monitoring, incident management, and production deployments.
Qualifications
- 5+ years of experience supporting telehealth, patient engagement, or healthcare applications.
- 5+ years of understanding of REST APIs and web services.
- 5+ years of experience with: Application monitoring tools.
Responsibilities
- Provide L2/L3 support for Teladoc and related telehealth applications.
- Monitor platform health, user experience, and transaction processing.
- Troubleshoot application issues and perform root cause analysis.
- Manage incidents, service requests, and problem tickets within SLA targets.
- Support production deployments, releases, and change activities.
- Integration Monitoring and Support.
Skills
Education
Tools
Job description
NTT DATA is seeking an experienced Application Support Engineer to provide operational support for the Teladoc Telehealth Platform and its integrations, ensuring platform availability and incident resolution. The role involves monitoring interfaces, coordinating with vendor and infrastructure teams, and supporting end users across clinical and administrative operations.
Responsibilities include L2/L3 support, monitoring, incident management, and production deployments.
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