Remote Tele-Sales & Fraud Prevention Specialist

American Express; Helena (MT); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

American Express is seeking a Tele Sales Consultant in the USA. This role focuses on delivering exceptional customer service while handling fraud-related inquiries and maintaining secure, trusted client relationships. A Bachelor's degree is required and a hybrid work arrangement may be offered.

Responsibilities include calling customers, investigating potential fraudulent charges, and coordinating with internal teams to resolve issues efficiently and securely.

Qualifikationen

• Experience in tele sales or customer service.

Aufgaben

• Build relationships with clients and provide exceptional service.
• Detect fraudulent charges and investigate card member fraud claims.
• Handle inbound/outbound calls related to fraud at card level.
• Identify and reduce fraud risk while assisting customers with account issues.
• Communicate investigation outcomes and maintain required account documentation.

Kenntnisse

Tele sales

Ausbildung

Bachelor's Degree

Jobbeschreibung

American Express is seeking a Tele Sales Consultant in the USA. This role focuses on delivering exceptional customer service while handling fraud-related inquiries and maintaining secure, trusted client relationships. A Bachelor's degree is required and a hybrid work arrangement may be offered.

Responsibilities include calling customers, investigating potential fraudulent charges, and coordinating with internal teams to resolve issues efficiently and securely.