Remote New Accounts & Fraud Specialist

American Express; Springfield (IL); On-site; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a New Account & Fraud Specialist to manage new account processes, ensure compliance, and provide clear client communication. The role requires a college degree, strong English skills, and the ability to follow guidelines accurately.

Responsibilities include handling inbound/outbound calls, following NAS instructions, and maintaining precise attestation reviews while working with various schedules, including weekends as needed.

Qualifications

• Bachelor's degree or higher required.
• Must speak and write fluent English clearly.
• Ability to handle calls and assist clients professionally.
• Strong time management and ability to work under pressure.

Responsibilities

• Handle inbound/outbound calls and follow up actions.
• Adhere to NAS office guidelines and policies for new accounts.
• Review supporting attestations and compliance requirements.
• Maintain accurate operation forms and filing.
• Perform other duties as assigned by leader.

Skills

Fluent English

Customer service

Communication

Time management

Problem solving

Empathy

Microsoft Word

Excel

Call handling

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

American Express is seeking a New Account & Fraud Specialist to manage new account processes, ensure compliance, and provide clear client communication. The role requires a college degree, strong English skills, and the ability to follow guidelines accurately.

Responsibilities include handling inbound/outbound calls, following NAS instructions, and maintaining precise attestation reviews while working with various schedules, including weekends as needed.