Remote New Accounts & Fraud Specialist (Chicago)

American Express; Dover (DE); Remote; USD 28,000 - 41,000; Full time

Job summary

American Express is seeking a New Account & Fraud Specialist in the United States. The role involves processing new account requests in compliance with company guidelines, ensuring standards are met, and maintaining confidentiality of submissions.

Strong English and Mandarin skills are required, along with reliable time management and superior communication abilities. Responsibilities include updating POB and validation in the system, organizing submissions, and providing feedback on call

Qualifications

• Bachelor's Degree or university diploma.
• Proficient in English (spoken and written) and Mandarin.
• Strong time management skills and ability to work under pressure.
• Excellent communication and problem-solving abilities.
• Experience with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Process requests for new accounts to follow NA company guidelines and standards when receiving or preparing for editing all related codes and verifying licenses.
• Process and ensure new accounts conform to required standards and policy requirements when POB and validation are updated in the system.
• Organize and store submissions and keep them confidential following required procedures.
• Provide feedback for handling of incoming/outgoing calls and monitoring actions taken.
• Other duties assigned by the supervisor.

Skills

Time management

Communication

Active listening

Empathy

English & Mandarin

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

American Express is seeking a New Account & Fraud Specialist in the United States. The role involves processing new account requests in compliance with company guidelines, ensuring standards are met, and maintaining confidentiality of submissions.

Strong English and Mandarin skills are required, along with reliable time management and superior communication abilities. Responsibilities include updating POB and validation in the system, organizing submissions, and providing feedback on call