Remote American Express Jobs @ Get Dream Job

American Express; Helena (MT); Hybrid; USD 42,000 - 62,000; Full time

Job summary

American Express is seeking a Tele Sales Consultant in the USA. This role focuses on delivering exceptional customer service while handling fraud-related inquiries and maintaining secure, trusted client relationships. A Bachelor's degree is required and a hybrid work arrangement may be offered.

Responsibilities include calling customers, investigating potential fraudulent charges, and coordinating with internal teams to resolve issues efficiently and securely.

Qualifications

• Experience in tele sales or customer service.

Responsibilities

• Build relationships with clients and provide exceptional service.
• Detect fraudulent charges and investigate card member fraud claims.
• Handle inbound/outbound calls related to fraud at card level.
• Identify and reduce fraud risk while assisting customers with account issues.
• Communicate investigation outcomes and maintain required account documentation.

Skills

Tele sales

Education

Bachelor's Degree

Job description

Job Responsibilities

Tele Sales Consultant

Salary

$20-30/Hour

Company

American Express

Location

USA

Educational Requirements

Bachelor's Degree

Full Job Description

At American Express, we know that with the right support, people and businesses have the potential to achieve tremendous growth. Whether it supports our customers' financial confidence to continue, to trade at new heights, or to encourage people to explore the world, we work to constantly redefine things. is possible - and we are happy to support each step of the way. . When you join #TeamAmex, you'll be part of a diverse community of over 60,000 colleagues, all with the common goal of providing an exceptional customer experience every day. We support our colleagues with the support they need to succeed, professionally and personally. This is why we have amex flenx, our work offers more changes to our colleagues when you see us to preserve our culture. According to work on mobile, colleagues to work on the site, and hybrids (mixture of work day) or nearly. As a brand built on high expectations to deliver the best customer experience, having exceptional colleagues is paramount. As the face of the business, you can create a positive relationship with our customers every day, by creating a unique trip or life experience to help with their daily needs. In addition, you can develop your skills through industry-leading training and continuing education, while learning what it means to continue to set the standard for world-class, customer-focused service. Find where you serve with #TeamAmex. This post is for providing well-known US organizations whose accounts have shown fraudulent activity with excellent services. As an Account Security Specialist, you will be responsible for building relationships with our clients. This role will include making outbound or inbound calls, to detect fraudulent charges. This role also includes investigating card member fraud claims and handling inbound calls related to fraud at the credit transaction and customer level. Do your best to identify fraudulent claims through incoming and outgoing calls. Answer incoming calls from cardholders and establish/create call fraud cases Review cardholder fraud charges. After the investigation, a decision will be made whether to accept or reject the cardholder's request for payment of the balance and possibly contact the customer by sending a message. After that, the necessary maintenance of the account is required, sending the appropriate letters and making money transfers with others and writing the account. Incoming calls related to credit and fraud in customer membership and card transactions Identify and reduce credit and fraud risk while spending money at the same time Credit assessment is at the risk of fraud and business-time Point of sale (POS) support. Relocation Adjudicate within the assigned clearance limit