Remote Technical Support Specialist: SQL & Relativity

Relativity; Idaho; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentives

Job summary

Relativity in Idaho is seeking an Application Analyst in Customer Support to diagnose, troubleshoot, and resolve software and network issues for both technical and non-technical customers. You will handle tickets via phone and email, maintain Salesforce records, and work within SLAs while building Relativity product knowledge.

The role requires SQL, Windows, and network understanding; reports to the Manager of Product Support and offers a 9-hour CST shift with meal break, plus a competitive

Qualifications

• Technical proficiency in SQL, Relativity products, and standard troubleshooting.
• Experience with Salesforce for ticket management and history.
• Familiarity with Windows and basic network concepts.

Responsibilities

• Handle incoming customer requests; triage, troubleshoot, and resolve incidents.
• Create, categorize, update, escalate, and close tickets with accurate documentation.
• Maintain responsive communication with customers and adhere to SLAs.
• Collaborate across verticals and inform management of issues impacting performance.

Skills

SQL

Relativity platform

Troubleshooting

Salesforce

Windows

Tools

Salesforce

Windows

Job description

Relativity in Idaho is seeking an Application Analyst in Customer Support to diagnose, troubleshoot, and resolve software and network issues for both technical and non-technical customers. You will handle tickets via phone and email, maintain Salesforce records, and work within SLAs while building Relativity product knowledge.

The role requires SQL, Windows, and network understanding; reports to the Manager of Product Support and offers a 9-hour CST shift with meal break, plus a competitive