Remote Technical Support Specialist - MedTech ES 1.1x

BD; Illinois; Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to address complex, time-sensitive issues from server to station, including ES 1.1x upgrades. You’ll collaborate across teams, handle escalations, and mentor peers while maintaining high service standards.

The role involves remote work from a home office with on-site expectations per BD policy, plus regulatory compliance and data-quality responsibilities. A Bachelor’s degree or 3+ years of equivalent experience is required.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must write queries and analyze SQL data (Select/Join) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Understanding of XML language.
• Ability to review application and OS logs (2+ years).
• Flexible in working hours to meet remediation team needs; remote from home office.

Responsibilities

• Collaborate with ES 1.1x upgrade team to coordinate support.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Maintain and expand knowledge of ES 1.1x for troubleshooting.
• Provide customer service support and timely case updates.
• Document notes with high data quality in Salesforce.
• Prioritize cases to ensure high-quality customer experience.
• Demonstrate understanding of customer education and BD products.

Skills

Regulatory understanding

Cross-functional teamwork

Customer service mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

Desktop Administration

Networking (topology/commands)

IIS

Web applications administration

Group Policies

VMware

XML

Log analysis

Job description

BD is seeking a Technical Support Specialist 2 to address complex, time-sensitive issues from server to station, including ES 1.1x upgrades. You’ll collaborate across teams, handle escalations, and mentor peers while maintaining high service standards.

The role involves remote work from a home office with on-site expectations per BD policy, plus regulatory compliance and data-quality responsibilities. A Bachelor’s degree or 3+ years of equivalent experience is required.