Remote Tech Support Specialist – MedTech ES 1.1x Expert

BD; Mississippi; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, high-risk issues, including escalations, downtime, and remote troubleshooting. You will work on ES 1.1x upgrades, collaborate with a cross-functional team, and maintain strong customer communications.

The role requires a Bachelor's degree or 3+ years of equivalent experience, solid SQL/SSIS skills, Windows/VMware knowledge, and the ability to document cases in Salesforce.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements).
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Maintain knowledge of ES 1.1x to troubleshoot and support effectively.
• Provide CSC support for 1.1x channel escalations and inquiries.
• Demonstrate strong customer service and service-oriented mindset.
• Document case notes thoroughly in Salesforce and provide progress updates to customers.

Skills

SQL

SSIS

Windows Server

Networking

IIS

VMware

XML

Log Analysis

Education

Bachelors in CS/ET or 3+ years experience

Tools

SQL Server

VMware vSphere

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, high-risk issues, including escalations, downtime, and remote troubleshooting. You will work on ES 1.1x upgrades, collaborate with a cross-functional team, and maintain strong customer communications.

The role requires a Bachelor's degree or 3+ years of equivalent experience, solid SQL/SSIS skills, Windows/VMware knowledge, and the ability to document cases in Salesforce.