Remote Technical Support Specialist II (ES 1.1x)

BD; New Hampshire; Remote; USD 44,000 - 71,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrade remediation and 1.1x support across server-to-station components. The role requires strong SQL knowledge, Windows IT experience, and effective communication with cross-functional teams.

The position emphasizes timely case resolution, accurate documentation, and continuous learning in a remote/work-from-home capable setup. A Bachelor’s degree or 3+ years of relevant experience is required.

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) and ability to write queries.
• Experience with SQL Server tools (SSIS, Reporting Services).
• Knowledge of Windows Server and hospital IT environments.

Responsibilities

• Provide inbound/outbound support via phone and email for 1.1x remediation.
• Collaborate with ES upgrade team for timely communication and coordination.
• Maintain data quality and case notes in Salesforce.
• Identify trends and escalate complex issues as needed.
• Deliver professional, customer-focused service under pressure.

Skills

SQL experience

Windows OS

Communication

Troubleshooting

Time management

Customer service

Cross-functional collaboration

Regulatory awareness

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

Active Directory

VMware

DNS

DHCP

IIS

Job description

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrade remediation and 1.1x support across server-to-station components. The role requires strong SQL knowledge, Windows IT experience, and effective communication with cross-functional teams.

The position emphasizes timely case resolution, accurate documentation, and continuous learning in a remote/work-from-home capable setup. A Bachelor’s degree or 3+ years of relevant experience is required.