Remote Technical Support Specialist (iGaming Platform)

SOFTSWISS; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work opportunities

Flexible working hours

Private insurance

1 Day Off per year

Sports benefit

Mental Health Programme

Free online English lessons

Generous referral program

Training and conferences

Job summary

SOFTSWISS is expanding its Casino Platform team and seeks a Technical Support Specialist to provide first-line technical support, process requests, and assist with platform operations.

You will work with cross-functional teams to ensure stable platform performance and efficient resolution of technical cases, using Jira Service Desk and GitLab for issue handling and configuration updates, while maintaining thorough documentation.

Qualifications

• Experience with Jira Service Desk for handling customer requests and initial analysis.
• Familiarity with monitoring/logging tools such as Datadog, Grafana, Sentry, and ELK (Kibana).
• Basic knowledge of HTML and CSS.
• Fluency in English and Russian.
• Higher education, preferably from technical universities.

Responsibilities

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Use GitLab to review and make basic updates to configuration files, ensuring changes are accurate.
• Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents.
• Maintain accurate ticket updates and documentation.
• Prioritize tasks according to requirements and business risk level.

Skills

English

Russian

Jira Service Desk

GitLab

HTML

CSS

Education

Higher education / technical university

Tools

Datadog

Grafana

Sentry

ELK (Kibana)

Job description

SOFTSWISS is expanding its Casino Platform team and seeks a Technical Support Specialist to provide first-line technical support, process requests, and assist with platform operations.

You will work with cross-functional teams to ensure stable platform performance and efficient resolution of technical cases, using Jira Service Desk and GitLab for issue handling and configuration updates, while maintaining thorough documentation.