Junior Client Success & Training Specialist (iGaming)

Openkrill; United States; Remote; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Sports benefits

Mental Health Program

English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling and workshops

Zusammenfassung

SOFTSWISS is hiring a Junior Account Manager for the Affilka Team to own the full cycle of customer support, ensuring client satisfaction and strong partnerships. You will help clients adopt the product, provide guidance, and address technical challenges.

Responsibilities include relationship building, conducting product trainings, and collaborating with the dev team to shape the roadmap based on user feedback and documented needs.

Qualifikationen

• Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year.
• Ability to work in a fast-paced environment and manage stress.
• Willingness to train and guide clients on product usage.

Aufgaben

• Own the full cycle of customer support and account management.
• Build strong, long-term relationships with partners and stakeholders.
• Provide product training, guidance, and demonstrations to clients.
• Collaborate with the development team to collect feedback and inform backlog.
• Create user guides and product documentation for customers.

Kenntnisse

English proficiency

Russian language

Strong communication

Analytical skills

Problem solving

Ability to work independently

Jobbeschreibung

SOFTSWISS is hiring a Junior Account Manager for the Affilka Team to own the full cycle of customer support, ensuring client satisfaction and strong partnerships. You will help clients adopt the product, provide guidance, and address technical challenges.

Responsibilities include relationship building, conducting product trainings, and collaborating with the dev team to shape the roadmap based on user feedback and documented needs.