Technical Account Manager: Client Solutions & Platform
SOFTSWISS
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Benefits offered by this job
Job summary
SOFTSWISS is seeking a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. You will act as the main technical contact, coordinate between clients and internal teams, troubleshoot technical requests, and ensure platform reliability and scalability across account management, game operations, responsible gaming, and regulatory compliance.
The role emphasizes proactive monitoring, data-driven decision making, and translating client feedback into product improvements while
Qualifications
- Fluent English and Russian as per job requirements.
- Strong communication across technical and non-technical audiences.
- Experience with large-scale software projects and customer-facing roles.
Responsibilities
- Coordinate communication between client and internal teams.
- Represent client on the Casino Platform.
- Assist client with technical requests via helpdesk.
- Troubleshoot and iterate on issues.
- Escalate unresolved cases to relevant teams.
- Prioritize client requests and issues.
- Advise client on product usage.
- Advise on client-driven product requests.
- Iterate on client ideas to tailor product.
- Proactively monitor client system and metrics.
Skills
Tools
Job description
SOFTSWISS is seeking a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. You will act as the main technical contact, coordinate between clients and internal teams, troubleshoot technical requests, and ensure platform reliability and scalability across account management, game operations, responsible gaming, and regulatory compliance.
The role emphasizes proactive monitoring, data-driven decision making, and translating client feedback into product improvements while
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