Remote Technical Support Specialist - Hearing Devices

Starkey Hearing Technologies; Eden Prairie (MN); Remote; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Holidays

Job summary

Starkey Hearing Technologies in Eden Prairie, MN, is seeking a Customer Service Technical Support Representative. You will handle challenging calls from professionals and consumers on hearing devices, accessories, wireless connectivity, product training, and policy clarification.

The role uses multiple channels (phone, email, web chat) and requires dedication to our values. Schedule includes Saturdays plus four weekdays (10:30–7 CST), with eligibility for remote work.

Qualifications

• Bachelor's degree or equivalent with 2-4 years of experience in the field or related area.
• Experience with Windows, iOS, and Android operating systems; hardware knowledge.
• Experience in a customer service environment.
• 2-4 years of experience in the field or related area.

Responsibilities

• Meet Key Performance Indicators as defined by Management.
• Provides personalized service to exceed consumer expectations.
• Utilizes management as a problem-solving resource.
• Attend regional or corporate training sessions before product releases.
• Communicate consumer feedback and needs through management.
• Understand consumer needs; actively listen and ask questions.

Skills

Communication skills

Technical comprehension

Problem-solving

People skills

Adaptability

Teamwork

Education

Bachelor's degree or equivalent

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Job description

Starkey Hearing Technologies in Eden Prairie, MN, is seeking a Customer Service Technical Support Representative. You will handle challenging calls from professionals and consumers on hearing devices, accessories, wireless connectivity, product training, and policy clarification.

The role uses multiple channels (phone, email, web chat) and requires dedication to our values. Schedule includes Saturdays plus four weekdays (10:30–7 CST), with eligibility for remote work.